Refund policy

Returns & Refund Policy – Dias Florist

At Dias Florist, we are committed to providing fresh, beautifully prepared flowers and professional service. Because flowers are perishable by nature, our return and refund policy is designed to be fair, transparent, and aligned with the Consumer Protection Act of South Africa.

🌸 Fresh Flower Returns

Due to the perishable nature of fresh flowers, we are unable to accept returns once flowers have been delivered and accepted.

However, if there is a concern regarding quality or condition, you must notify us within 24 hours of delivery.

To assist you efficiently, we may request:

Clear photographs of the arrangement
Order details and delivery information

If the concern is valid, we may offer one of the following:

A replacement arrangement
A partial refund
A full refund (where appropriate)

All resolutions are handled at the discretion of management, based on the condition and circumstances.

⚠ Incorrect or Damaged Orders

If you receive an order that:

Is significantly different from what was ordered
Arrives damaged due to handling
Is incorrect due to our error

Please contact us within 24–48 hours of delivery.

We may arrange:

Collection and replacement
A refund to the original payment method

Products must remain in their original condition and not be tampered with while the issue is being assessed.

💍 Custom, Funeral & Event Flowers

Orders prepared specifically for:

Funeral services
Weddings
Church décor
Corporate events
Custom floral designs

Cannot be cancelled or refunded once preparation has begun.

Because these arrangements are made to order and often scheduled for specific times, deposits paid to secure bookings may be non-refundable.

🚚 Delivery-Related Issues

Refunds will not be issued in cases where:

Incorrect or incomplete delivery information was provided
The recipient was unavailable and delivery could not be completed
The sender requested changes after dispatch

Additional delivery or redelivery fees may apply in such situations.

💳 Refund Processing

Approved refunds will:

Be processed to the original payment method
Reflect within 3–7 working days, depending on your bank

Refunds can only be issued to the original purchaser (sender), not the recipient.

❌ Non-Refundable Situations

We are unable to offer refunds in the following circumstances:

Dissatisfaction based on minor aesthetic variations (due to seasonal availability)
Requests made outside the reporting timeframe
Normal flower aging after successful delivery
Change of mind after delivery has been completed

All flower substitutions are made with equal or greater value while maintaining the overall style and colour theme.